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Terms of Service

Terms of Service

Terms and Conditions

These terms and conditions form the contract between you and Sunderland Models, also known as Sunderland Station Models (“us”, “we”). By visiting or using our website, you agree to be bound by them. These terms protect both your rights and ours.

We are Sunderland Models, 90 Ryhope Road, Grangetown, Sunderland, SR2 9QE.

“You” refers to any person using our website.

Please read this agreement carefully. If you do not agree, you should stop using our website immediately.

  1. Definitions

“Carrier” means any person or business contracted by us to deliver goods.
“Content” means any material published on our website.
“Goods” means items offered for sale on our website.
“Our Website” refers to all pages and content controlled by us.
“Post” refers to submitting, displaying or transmitting content on our website.

  1. Interpretation

These terms apply to all supplies of goods. Headings do not affect meaning. References include successors or transferred rights. Obligations may be performed by others where appropriate. This agreement is written in English and overrides any translation.

  1. Our Contract with You

This agreement is the entire understanding between us. Prices may change, but never after you have placed an order. Goods may not be sold to all countries. If you place an order for another person, you confirm you have authority to do so.

  1. Acceptance of Your Order

Your order is an offer to buy. We accept it only when goods are dispatched. If items are out of stock, we may offer alternatives or allow you to cancel.

  1. Price and Payment

Prices include VAT unless your delivery address allows VAT removal. Delivery charges are additional. If goods are incorrectly priced, we will contact you before dispatch. Refunds will be issued within 14 days once agreed.

  1. Credit Card Security

Payments are processed securely by third-party payment providers. We do not store your card information unless you specifically request this for future purchases.

  1. Cancellation and Refunds (Consumer Rights)

You may cancel within 14 days of purchase or receipt. Goods must be returned in a resaleable condition. Some items cannot be returned, including unsealed hygiene items or digital goods once opened. You are responsible for return postage.

  1. Liability for Subsequent Defects

Faults must be reported within 30 days. Goods must be returned within six months of receipt. We may repair, replace or refund faulty items.

  1. Delivery and Collection

Goods are normally delivered within 30 days. You must ensure someone aged 18+ is available to accept delivery. Damaged parcels should be refused. Delivery dates are estimates only. Collection from store requires prior arrangement.

  1. Foreign Taxes and Duties

Customers outside the UK are responsible for import duties and legal compliance in their country.

  1. Goods Returned (Non-Consumer)

Returns are accepted only if agreed in advance or if goods were defective at purchase. Items must be returned securely with all packaging.

  1. Waste Electrical Regulations

You may return old electrical items within 28 days when purchasing new equivalents. Returned items must be posted at your cost.

  1. Disclaimers

We exclude all implied warranties as allowed by law. We accept no liability for indirect or economic losses. Our maximum liability is limited to the amount paid in the previous 12 months.

  1. Your Account

You must keep login details secure and up-to-date. You are responsible for activity on your account.

  1. Restrictions on Posting Content

You must not post illegal, offensive, defamatory, misleading or copyrighted content. You must not impersonate others or request personal information from minors.

  1. Restricted Content

Posts must not contain unauthorised links, irrelevant repeated keywords, false information or third-party logos.

  1. Handling Your Content

Public posts become visible to others. You retain copyright but accept responsibility for any legal issues arising. You should not post confidential information.

  1. Removal of Offensive Content

Complaints must be submitted formally. We may remove or reinstate content at our discretion.

  1. Website Security

You may not modify, scrape, interfere with or harvest data from the website. You may create fair and non-misleading links to our website.

  1. Indemnity

You agree to indemnify us against claims, costs or expenses arising from your breach of these terms or misuse of the website.

  1. Intellectual Property

All website content is protected by copyright. You may not copy or exploit it except for personal use while retaining copyright notices.

  1. Dispute Resolution

Complaints should be contacted via email at sunderlandstationmodels@hotmail.com. If unresolved, both parties should attempt mediation or arbitration.

  1. Miscellaneous

Communications may be made by email or post. If any term is invalid, it will be reduced to comply with law. This agreement is governed by the laws of England and Wales.

Notice of Right to Cancel (Consumer Contracts Regulations 2013)

You have the right to cancel within 14 days without giving a reason.
To exercise this right, you must notify us by email or post before the cancellation period expires.